Help Desk and Ticket System Training Center

Resources to help you become expert at using Tikit.Info.

Training Videos

The training videos below provide instructions on how to use Tikit.Info's most popular features. Click on the links below to access the video and a transcript that includes instructions. Watch and learn how to become more productive with Tikit.Info customer service help desk.




How to Signup for Your Ticket System and Help Desk.

How to Signup for Your Ticket System and Help Desk.

Signing up is easy with tikit.info. You can choose from 3 different subscription levels including a free plan. Increase the productivity of everyone in your organization with Tikit.Info.




Changing the Logo and Theme

Changing the Logo and Theme

Tikit.Info customer service help desk's company name, logo and theme colors are easily customizable allowing you to accurately reflect your colors and corporate branding on your implementation. This video shows you how.




Adding Help Desk Companies and Users

Adding Help Desk Companies and Users

Companies and divisions allow you to group your consumer users on Tikit.Info. Adding companies and users to your Tikit.Info customer help desk and ticket system is easy. This video shows you how.




Add a Ticket to Help Desk

Add a Ticket to Help Desk

The ability for an agent or staff member to quickly add tickets to customer support desk is critical. With Ticket.Info adding tickets, selecting products and groups, priority and ticket type is straight forward and easy. Tickets can even be assigned and be given due dates. They can even include rich text, in line images and multiple file attachments.




Ticket System Contact Cards

Ticket System Contact Cards

Contact cards displayed in the Tikit.Info customer support help desk add an additional level of productivity to managing tickets, contacts and resolving internal and external tickets in the help desk.




Help Desk Agent's To-Do Lists

Help Desk Agent's To-Do Lists

Tikit.info's to-do list feature assists staff members and agents in staying organized. Tickets can be added and removed from an agent's to-do list by other staff members with appropriate permissions, or by the agent. They can be sorted in the to-do list in the order that work should be performed.




Add a User to a Ticket's Watch List

Add a User to a Ticket's Watch List

The customer service help desk allows you to add yourself and other users as watchers to tickets. Watchers will receive notifications when a ticket has a reply or change in status and assignments. Ticket watchers also share ownership and can reply to a ticket they are watching.




Help Desk Conference Calls

Help Desk Conference Calls

Tikit.Info's Executive plan has integrated Jitsi video conferencing support built in. The help desk allows you to select and configure your video conferencing provider. You can select from free Jitsi, a paid provider, or even configure your own custom video conferencing servers. Calling your staff and customers, engaging in conference calls, scheduled calls and recurring calls can all be managed from the user interface with a single click.




Mobile Friendly Ticket System

Mobile Friendly Ticket System

The ticket system and customer service help desks user interface is tablet and mobile device friendly. All features and functions are available from within your mobile web browser without requiring a mobile app.









*Actual features vary depending on subscription level. Some features require a paid subscription plan.