Why choose our ticket system?
Our help desk and ticket system is designed to get your team members organized and increase productivity. We provide a better user interface with clearer ticket visibility, more features and lower learning curves. Your customer help desk and internal task closure rates will soar.
Free One-on-One Onboarding
Reach out to our support team and receive free one-one-one onboarding and training from real people. Our staff will assist you in configuring your help desk and provide you with initial training free of charge.
Increase your staff's productivity with tickets for each task. Maintain clearer ticket and issue visibility. Automatically assign tickets to groups or specific staff members. Prioritize the order of task completion.
Create and Manage tasks using email or the web interface. Increase task visibility on desktop and mobile devices. Keep your staff productive no matter what device they are using without requiring mobile applications.
Prioritize issues, increase closure rates and overall productivity. Organically introduce results driven satisfaction across your organization. Positively impact customer service, staff member, manager and stakeholder performance.
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"Tikit.Info makes every employee more productive for the price of lunch."
Get started for free. Create and manage tickets using email or the dashboard. Up to 25 users. Free SSL. Assign and resolve tickets, Set priority and status.
As an added bonus receive access to all Premier and Executive features for 15 days. No credit card required.
Automated ticket assignment, product groups, custom theme, screen record, split tickets, linked and child tickets, undo, smart ticket search, activity logging and much more.$15
*per agent per month. Billed every 6 months after your Free 15 Day Trial.
Everything in Premier plus your domain name with SSL and access to multiple video conference integration options to boost image and productivity.
*per agent per month. Minimum of 5 agents. Billed every 6 months after your Free 15 Day Trial. Multiple 3rd party video integration options (free and paid) are available.
How does it benefit your organization?
The comprehensive customer service help desk and ticket system for internal and external tickets manages all of your task assignments. The ticket system provides an effective platform for tracking and resolving internal and external tasks and issues that directly impact productivity and satisfaction within and related to your organization. Customers receive answers to their questions and have their issues resolved faster. Internal staff members and agents have visibility into their task assignment, work load and tasks priority with the resources and information required to complete their tasks quickly.
Customer and staff can submit help desk issues, associate issues with a product or business unit and assign to staff members for resolution.
Track and resolve any issue with both customer facing and internal task assignment and issue tracking.
Use for tracking any type of task, issue or work assignment, define dependencies, collaborate with customers, staff and third parties.