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Help Desk - Inline Image in Ticket Reply

 
Tickets and replies support the inclusion of inline images inside the body of the support ticket and reply messages. To insert an image into the message body a user can copy the image to the clipboard and paste the image into the reply body where you want the image to appear. A user can also insert an image by clicking on the  insert image button in the tool bar above the text dialog. For more information about inserting an image into a ticket's body using the insert image button please see the Reply to Tickets help topic.
 
Help Desk - Inline Image in Ticket Reply
1

Insert Paragraph Before

1. Insert Paragraph Before
Clicking the Insert Paragraph Before button inserts a blank paragrah before the image.  This is useful in the case where the user wants to add more text before to the help desk ticket above an image that has been inserted in the body.
2

Image Size

2. Image Size
The user can select 25%, 50%, 75% or original image size to quickly shrink or zoom the image.
3

Text Alternative

3. Text Alternative
Change the image's text alternative in the case where the image is displayed on a platform that does not support the selected image format.
4

Center the Image

4. Center the Image
Center the image in the ticket's body or reply like it is displayed in the sample screenshot above.
5

Side Image

5. Side Image
Format the image to allow text wraping around the left side of the image and have the image placed to the right like displayed below.
6

Insert Paragraph After

6. Insert Paragraph After
Clicking the Insert Paragraph After button inserts a blank paragraph after the image.  This is useful in the case where the user wants to add more text to the help desk ticket after an image that has been inserted in the body text.
 
 
Hovering over an image that has been placed inside a help desk ticket's body or reply text will cause the border of the image to display in a highlighted yellow color as shown below. Selecting the image will cause the border to display in a blue color as shown in the image above
 
Not all features may be available to all users.  Features and options depend on user permissions and subscription level.