Help Desk To-Do List
To-Do List is a handy work assignment list, or order of resolution list for Staff Members and Agents. Tickets that have been assigned to an Agent or Staff member in the help desk can be added to their To-Do List. Help desk tickets have a ticket priority. This priority may not be the order that work will be actually be completed or that tickets will be addressed. The To-Do list allows specific tickets to remain on the radar until they are closed. The sort order of tickets in the To-Do list can be easily modified. When managed properly To-Do lists add a level of transparency into Agents and Staff members current and next ticket resolution task list.
The To-Do list is extremely useful when tickets may take multiple days to resolve. Administrators and Staff members can add tickets to and manage the soft order of tickets in a staff members To-Do list. As tickets are resolved or closed they are automatically removed from the To-Do list.
 Ticket Card The Ticket Card displays a miniature ticket summary. Clicking on the ticket card opens the ticket in the Ticket Details Panel
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 Ticket Type The type of ticket is displayed here. Standard help desk ticket types include: Task, Problem, Question, Incident. Ticket types can managed in the Administration Settings under Ticket Types.
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 Ticket Status The status of the ticket is displayed here. Ticket statuses can managed in the Administration Settings under Ticket Status.
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 Ticket Priority The priority of the ticket is displayed here. Ticket priorities can managed in the Administration Settings under Ticket Priority.
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 Ticket Product or Group Select the Product or Group that the issue described in this ticket is associated with.
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