Ticket Status

The initial ticket status for new tickets is automatically set to "Open"
Tickets with different statuses can be configured to display in different colors in the Ticket List making it easy to identify tickets that need immediate action, that have been resolved or are waiting on a customer or staff member.  A ticket's status is also displayed on the Ticket List on Staff and Agent Details on the Ticket Cards when the Staff member or Agent has tickets assigned.
Not all features may be available to all users.  Features and options depend on user permissions and subscription level.
The ticket Status options available to users for assignment to tickets using the status drop down can be edited using the Administration settings. 
Customized  Status  options can be easily customized and configured.