Ticket Priority

Ticket Priority is initially set by the ticket originator.  The default ticket priority is "Medium."  Ticket priority  can be adjusted while creating a new ticket, from the Ticket Header when viewing the Ticket Details for an existing customer support desk or help desk ticket.  A ticket's priority is also displayed on the Ticket List on Staff and Agent Details on each Ticket Card when the Staff member or Agent has tickets assigned.
Not all features may be available to all users.  Features and options depend on user permissions and subscription level.
The ticket priorities available to users for assignment to tickets using the Priority drop down can be edited using the Administration settings.
Customized  Priority options can be easily customized and configured.