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Attach File to Ticket

 
Files can be attached to a ticket's body text or to a reply by dragging and dropping into the ticket details' file attachment zone or by clicking on the browse link.  Clicking on the browse for file link opens a file explorer dialog that allows you to select a file on the device, used to access the site, and attach the file to the ticket.
 
Not all features may be available to all users.  Features and options depend on user permissions and subscription level.
 
Attach File to Ticket
1

Browse for File

1. Browse for File
Clicking on the browse for file link opens a file explorer dialog that allows you to select a file on  the device, used to access the site, and attach it to the ticket.
2

File Drag and Drop Zone

2. File Drag and Drop Zone
Files can be attached to a ticket's body text or to a reply by dragging and dropping into the ticket details' file attachment zone
 

 
Screen Recordings
 
Screen Recordings can be attached to the help desk ticket's body or reply by using the screen recording functions.  For more information about creating and attaching screen recordings to help desk tickets see the Screen Recording help desk topic.