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Split Help Desk Ticket

 
Tickets replies can be split using the Split Ticket button on the Ticket Details view.
 
Split Help Desk Ticket
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Split Ticket

1. Split Ticket
Multiple questions and tasks in a single 1ticket can create confusion and result in longer issue resolution times. The Split Ticket Button allows Staff members and Agents to Split the selected ticket note or reply into a new ticket. If a user or Agent sends a reply with information that is not related to the current help desk ticket, a new ticket can be created by selecting the Split Ticket button.  The new ticket body will be auto populated with the reply text making it easy to keep tickets focused on the resolution of a single issue.