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Screen Recording

 
When creating a new ticket or replying to a ticket the user has the option of recording an application window, browser tab, or their entire screen and attaching it to the ticket. Recording file attachments must comply with the same file size restriction limits determined by on the current subscription settings and subscription plan limitations. Screen recording are stored in high quality .webm format. A sample screen recording is available by clicking here.
 
Not all features may be available to all users.  Features and options depend on user permissions and subscription level.
 
Screen Recording
1

Record Your Screen

1. Record Your Screen
To initiate the screen recording process, the user must click the Record link and open the Screen Recorder Menu.   The Screen recorder menu assists the user in recording , Pausing, Stopping, Canceling and Attaching a screen capture to the currently active ticket. 
 

 
Screen Recorder Menu
 
Screen Recording
1

Start Recording

1. Start Recording
The Record button initiates the recording and displays a Select Recording Source dialog window. For more information about selecting the recording source see Select Recording Source below.  Once the user clicks the Record button the button caption and color change to show that recording is active.
2

Pause Recording

2. Pause Recording
Click on the pause recording button to temporarily pause the recording.  Once the user clicks the Pause button the button color changes to show that pause recording is active.
3

Stop Recording

3. Stop Recording
Click on the stop recording button to stop the recording.  Once the user clicks the stop button the button color changes to show that the recording has been stopped.
 
4

Attach To Ticket

4. Attach To Ticket
Attach to ticket will attach the file to the currently active ticket. And entry will be created under the section displaying the files that are attached to the ticket.
Screen Recording
1

File Attachment

1. File Attachment
The attached recording displayed in the active ticket's file attachment area.
2

Delete

2. Delete
Delete the attached recording file by clicking on the "X" next to the file name.
5

Preview recording

5. Preview recording
The preview recording button expands the screen recording window to include a recording preview area.  The recording preview area allows the user to review the captured screen recording before attaching it to the help desk ticket, re-recording it, or canceling recording.
 
. Screen Recording
1

Current / Total Time

1. Current / Total Time
The time display shows the current playback position and total video time.
2

Pause / Play

2. Pause / Play
The play and pause toggle allows the user to plya back and pause the replay of the screen capture video.
3

Interactive Time Line

3. Interactive Time Line
The interactive timeline displays the current play back progress on the time line
4

Volume

4. Volume
Adjust the playback volume by clicking on the speaker icon.
5

Full Screen

5. Full Screen
The full screen mode button allow the user to enter full screen mode during video playback.
6

More Options

6. More Options
The more options menu displays additional playback options.
 
6

Cancel Recording

6. Cancel Recording
To cancel the recording and not attach it to the ticket click on the cancel button.  Clicking the cancel button will close the screen recording dialog.
 
 

 
Select Recording Source
 
The select recording source dialog is displayed by the web browser and allows the user to select what will be recorded.  The user has the option of selecting the entire screen, a window or browser tab. 
 
Select Recording Source - Full Screen
 
To select the entire screen for recording click on items 1 , 2 and 3 in sequential order below:
 
Screen Recording
1

Entire Screen

1. Entire Screen
To record the full screen, click on the full screen option, then click the Screen thumbnail and the share button.
2

Screen Thumbnail

2. Screen Thumbnail
Preview of the entire screen that will be recorded previewed in thumbnail format.
3

Share Button

3. Share Button
The share button share the selected screen recording source and initiates the recording.
4

Cancel Button

4. Cancel Button
The cancel button cancels the sharing of the selected screen recording source and aborts the recording.
 
Select Recording Source - Window
 
To select the entire screen for recording click on items 1 , 2 and 3 in sequential order below:
 
Screen Recording
1

Window

1. Window
To record a specific windows, click on the full screen option, then click the Screen thumbnail and the share button.
2

Source Thumbnail

2. Source Thumbnail
Preview of the window that will be recorded, previewed in thumbnail format.
3

Share

3. Share
The share button share the selected screen recording source and initiates the recording
4

Cancel

4. Cancel
The cancel button cancels the sharing of the selected screen recording source and aborts the recording.
 

 
Sample Recording
 
 The sample screen recording attached below provides a sample of recording and playback quality. To view the sample recording click here.