Reply to Tickets

The text style menu allows the user to quickly format text by first highlighting the text and selecting the appropriate paragraph or heading style.

Bold and Itaclic menu options allow the user to quickly format text by first highlighting the text and click the approriate style.

Hyperlink allows the user to quickly add hyperlinks to the reply.

List style allows the user to quickly add bulleted and numbered lists to the reply.

Indentation increases and decreases the level for list items.

Inserting an image icon allows the user to insert an inline image in the ticket reply.  For more information about inline images please ref to the inline image help topic.

Block quote indents the selected text in the reply an changes the font formatting so that the text is easily identified as a quote.

The insert table menu item allows the user to quickly insert a table into the reply.

Show more items displays additional options that include Insert Media, Undo and Redo.

Files can be attached to a ticket using drag and drop.  Files dropped in this area are automatically attached to the ticket. Users can also click on the browse link to open a file explorer window and browse and select a file to attach to the ticket. Depending on the subscription level and options, the total allowed size of file attachments will vary. 

Users can click on the record your screen link to capture a screen recording of the full screen, selected application or window complete with audio.  The recording is automatically attached to the ticket.  To learn more about screen recording refer to the Screen Recording help topic.

Clicking Save closes the message Reply dialog and saves the reply as part of the ticket.  All users on the notification list will automatically receive a notification containing a copy of the ticket reply.

Clicking Cancel closes the message Reply dialog without saving.