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Help Desk - User Settings

 
The user Settings Panel displays all settings for the currently logged in user.  These settings include the user's Profile, Permissions and Notifications. The Profile tab displays the general profile settings for the current user and allows the current user to change the editable values.  The Notifications tab allows the user to configure their notifications. The  Permissions tab is display only and shows the currently assigned user permission values.
 
Help Desk - User Settings
1

Profile Tab

1. Profile Tab
Profile tab displays the general profile settings for the current user and allows the current user to change the editable values.
2

Permissions Tab

2. Permissions Tab
The Permissions Tab displays the permissions that have been granted to the current user's account.
3

Notification Settings Tab

3. Notification Settings Tab
The Notifications tab allows the user to change their notifications settings.  Notification settings are used by the customer service help desk to determine what notifications the user should receive and the preferred method of transport for those notifications. For more information please refer to the Notification Settings Tab help topic.
4

Upload File

4. Upload File
Opens a local file system browse dialog.  The user can select a file from the local computer and attach it to the profile for use as the profile photo.
5

Delete Image

5. Delete Image
Remove the uploaded image and revert to the auto generated profile icon.
6

Sign Out

6. Sign Out
Click on the Sign-out button to log out of the current session in the browser.
7

User Icon or Photo

7. User Icon or Photo
The user's automatically generated profile icon or thumbnail of the image uploaded by the user that is displayed as their profile photo.
8

First Name

8. First Name
The user's first and last name are not editable by a site administrator. These values are only editable by the account owner or or logged in user.
9

Last Name

9. Last Name
The user's first and last name are not editable by a site administrator. These values are only editable by the account owner or logged in user.
10

Display Name

10. Display Name
The User's Display name. This field is required.
11

Email Address

11. Email Address
Enter or modify the email address associated with this user. This field is required.
12

Job Title

12. Job Title
Enter the users job title as you want it displayed in the ticket system.
13

Products

13. Products
This field is view only. The products that have been associated with the selected consumer user account.  Consumer and end users of the support desk and ticket system can enter tickets for the products that have been assigned to their Company or Division.   Users associated with Products and Groups can only create tickets for those specific Products and Groups. For more information about Products and Groups see the related help topic.
14

Topics

14. Topics
This field is view only. The topics that have been associated with the selected consumer user account.  Consumer and end users of the support desk and ticket system can enter tickets for the product topics that have been assigned to their Company or Division.   Users associated with Product Topics can only create tickets for those specific topics. For more information about Ticket Topics see the related help.
15

Mobile Phone

15. Mobile Phone
Enter or modify the mobile phone number associated with this user. This field is optional.
16

Work Phone

16. Work Phone
<Enter or modify the mobile phone number associated with this user. This field is optional...
17

Timezone

17. Timezone
<Enter or modify the timezone.  All activity on the customer support portal and help desk will be converted to display relative to the selected timezone.
18

Save Changes

18. Save Changes
To save changes to the user's settings click on the save button.
19

Cancel

19. Cancel
To cancel saving changes to the user's settings click on cancel button.