Main Toolbar
Depending on the users privileges, subscription level the main tool bar location and its contents may change based on the device that is being used to access the ticket system, or based on the the size of the browser tab used to display the ticket system and help desk Dashboard. When accessing the ticket system from a desktop device with a standard sized browser window the main tool bar will be on the left of the ticket system Dashboard.
When browsing or accessing the site from a mobile device or a small desktop window the ticket systems main men bar will be on the top of the help desk dashboard.
Depending on on the current ticket system and help desk subscription level and the user permissions, different menu options, each accessible by an icon, will be displayed to the user.
 User Settings The user settings are accessible by clicking on the users profile picture at the top or left of the ticket systems main menu. This menu allows the user to configure their help desk profile, preferences and settings. Refer to the User Settings help topic for more information.
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 Filter and Search Filtering and searching tickets is available by clicking on the Filter icon. A filter side bar allows the user to select the search and filtering options for the currently displayed view. Refer to the Filter and Search help topic for more information.
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 To-Do List To-Do List opens the To-Do side bar and displays tickets in the help desk that have been assigned to the user's To Do list. more information about To-Do List please refer to the help topic.
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 Watch List Watch List opens the Watch List side bar and displays all tickets in the ticket system that the user is currently watching or has been assigned as a watcher. Users who have been added to the Watch list for a specific ticket will receive notifications about that ticket and will be able to edit the ticket in Ticket Details.
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 Recent Activity Recent activity opens the ticket system's Recent Activity side bar and displays all recent activity that they are authorized to view based on their user settings. Recent activity includes activity on the help desk that has been performed by other users and provides insight into ticket activities performed on the ticket system based on time.
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 Company List Management Company menu option sets the primary help desk view to the managing Company view where authorized staff member can manage companies and consumer users assigned to companies as well as assign products and groups to companies impacting what selections the companies users have when they create a new ticket as well as impacting the product and skills based ticket assignment options.
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