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Ticket Due Date

 
Add custom Ticket Status values and define Ticket List display colors for each ticket based on its status. Define the field caption associated with the "Status " field that displays for Agents and Staff and Consumer Users. Set the field visibility and requirements for Agents and Staff and Consumer Users when submitting a new ticket or editing and existing ticket.
 
Editing and modifying the available ticket statuses and related settings may not be available depending on the subscription level.
 
Ticket Due Date
1

Required on Submit

1. Required on Submit
Determines if this field requires a value in order for the help desk ticket to be created by an Agent or Staff Member.
2

Required to Close

2. Required to Close
Determines if this field requires a value in order for the help desk ticket to be closed.
3

Staff Label

3. Staff Label
The field label that is displayed to Agents and Staff members in the help desk and ticket system for this field in the ticket system.
4

Consumer Visibility

4. Consumer Visibility
Determines if this field and its value is visible to the Consumer Users.
5

User Can Edit

5. User Can Edit
Can the consumer user set the value for this field when entering a ticket in the help desk.
6

Required to Submit

6. Required to Submit
Determines if this field requires a value in order for the help desk ticket to be submitted by a Consumer User.
7

Consumer Label

7. Consumer Label
The field label that is displayed to consumer users for this field in the ticket system.
8

Save

8. Save
Save the changes to the field settings.
9

Cancel

9. Cancel
Cancel the changes to the field settings and revert to previous settings.