Ticket Details Toolbar

The Ticket Details Toolbar
Depending on the user's privileges and subscription level the Ticket Details Toolbar's available functions may change and some features may not be available. The Ticket Details Toolbar allows the user to perform functions related to the currently active ticket displayed in the Ticket Details panel.
Ticket Details Toolbar

Reply to Displayed Ticket

1. Reply to Displayed Ticket
To reply to the currently displayed ticket click on the "Reply" button.

Add Note to Displayed Ticket

2. Add Note to Displayed Ticket
Add a Public Note or Private Note to the currently displayed ticket.

Delete the Displayed Ticket

3. Delete the Displayed Ticket
To mark the ticket as deleted click on the Delete button. Depending on on the current subscription, the Delete button allows a user to Delete the selected ticket. Tickets that are marked as deleted are not visible unless the Filter and Search Panel "Show deleted tickets" checkbox is check. Deleted tickets are permanently removed 30 days after they are deleted. restore deleted records including tickets, customers, staff, companies, product or groups see the help section on Restore Deleted Records.

Scroll Conversation

4. Scroll Conversation
Scroll conversation jumps to the last reply in the conversation for the currently displayed ticket.  This is especially helpful with long tickets.

Add / Remove from To-Do List

5. Add / Remove from To-Do List
A To-Do List is similar to a work assignment or important items list for Staff Members and Agents.  Tickets that have been assigned to a Agent or Staff member can be added to their To-Do List by clicking on the Add to To-Do list button. For more information about To-Do Lists please refer to the To-Do List help topic.

Watch List

6. Watch List
Watch List opens the Watch List side bar and displays all tickets in the ticket system that the user is currently watching or has been assigned as a watcher.  Users who have been added to the Watch List for a specific ticket will receive notifications about that ticket and will be able to edit the ticket in Ticket Details. For more information about adding tickets to a user's Watch List and viewing the Watch List please see the help topic.

Supplemental Menu

7. Supplemental Menu
Depending on a users permissions and the subscription level additional menu options may be available.