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Help Desk - Ticket Description

 
Define the field caption associated with the "Description" field that displays for Agents and Staff and Consumer Users. Set the field visibility and requirements for Agents and Staff and Consumer Users when submitting a new ticket or editing and existing ticket.
 
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Help Desk - Ticket Description
1

Required on Submit

1. Required on Submit
Determines if this field requires a value in order for the help desk ticket to be opened or submitted
2

Required on Close

2. Required on Close
Determines if this field requires a value in order for the help desk ticket to be closed.
3

Staff Label

3. Staff Label
The field label that is displayed to Agents and Staff members in the help desk and ticket system for this field in the ticket system.
4

Consumer Visibility

4. Consumer Visibility
Is this field visible to the consumer users when entering tickets in the help desk.
5

Consumer can Edit

5. Consumer can Edit
Can the consumer user set the value for this field when entering a ticket in the help desk.
6

Required on Submit

6. Required on Submit
Determines if this field is required to have a value in order to create or submit a new ticket in the help desk.
7

Consumer Label

7. Consumer Label
The field label that is displayed to consumer users for this field in the ticket system.