×

Help Desk - Ticket Settings

 
The Ticket Settings allow the Administrator to make changes to the ticket field names, visibility, and field requirements.  The Administrator can select the ticket settings that require changes from the list of available settings by clicking on the associated drop down.
 
Not all features and options may be available depending on subscription level.
 
Customer service help desk and ticket system settings that can be configured include what fields are visible,  captions for the fields, whether a field is mandatory or optional for consumer users as well as Agents and Staff members. Changes to ticket settings have an immediate effect.
 
Help Desk - Ticket Settings
1

Settings Drop Down

1. Settings Drop Down
Click the drop down to access the settings for each ticket field value and make the desired changes.