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Use Your URL / Domain

 
 
 
Custom domain site serving allows the Consumer users, Agents and Support staff to securely access the help desk and ticket system using a custom URL. Use of custom domains requires a minimum subscription level and minimum subscription time commitment.
 
By default the help desk and ticket system is served using the subscriber.tikit.info sub-domain and SSL certificate. Depending on the site subscription level Tikit.Info help desk and ticketing system can utilize site serving with custom domain names. 
 
A company that owns a domain name and has a web site usually prefers that all web sites and services associated with that company serve from a branded common domain. 
 
 
Using the sample of a company with the domain itsnotreal.com with a main site is located at www.itsnotreal.com it is highly probable that the managers of this company would prefer to have the help desk URL to serve from helpdesk.itsnotreal.com  or similar. And not serve from the Tikit.Info domain. A custom domain provides this ability instead of limiting access to the default Tikit.Info URL.
 
Custom domain names require a custom SSL certificate.  The customer service desk and ticket system only serves data using HTTPS.  All traffic is encrypted. When a subscriber requests that their ticket system is served using a custom domain names Tikit.Info will automatically request a free SSL certificate for that custom domain.  The certificate will be requested from Lets' Encrypt and the certificate will be applied to the custom domain at no extra charge.
 
To request a custom domain from the Custom Domain settings panel in the Administration settings.