Why choose our ticket system?
Our help desk and ticket system not only costs less, it is designed to get your team members organized and increase productivity using both desktop and mobile devices. We provide a better user interface with clearer ticket visibility, more features and lower learning curves. Your customer help desk and internal task closure rates will soar.
Free live training with a real person
Reach out to our support team and receive FREE one-one-one onboarding and support from real people. Our staff will assist you in configuring your help desk and provide you with free in person training via "video conference and screen share" to help get you started. We believe in customer service and quality products. Let us show you!
Increase your staff's productivity with tickets for each task. Maintain clearer ticket and issue visibility. Automatically assign tickets to groups or specific staff members. Prioritize the order of task completion.
Create and Manage tasks using email or the web interface. Increase task visibility on desktop and mobile devices. Keep your staff productive no matter what device they are using without requiring mobile applications.
Prioritize issues, increase closure rates and overall productivity. Organically introduce results driven satisfaction across your organization. Positively impact customer service, staff member, manager and stakeholder performance
How does it benefit your organization?
The comprehensive customer service help desk and ticket system for internal and external tickets manages all of your task assignments. The ticket system provides an effective platform for tracking and resolving internal and external tasks and issues that directly impact productivity and satisfaction within and related to your organization. Customers receive answers to their questions and have their issues resolved faster. Internal staff members and agents have visibility into their task assignment, work load and tasks priority with the resources and information required to complete their tasks quickly.
Customer and staff can submit help desk issues, associate issues with a product or business unit and assign to staff members for resolution.
Track and resolve any issue with both customer facing and internal task assignment and issue tracking.
Use for tracking any type of task, issue or work assignment, define dependencies, collaborate with customers, staff and third parties.
