Why choose our ticket system?

Our help desk and ticket system not only costs less, it is designed to get your team members organized and increase productivity using both desktop and mobile devices. We provide a better user interface with clearer ticket visibility, more features and lower learning curves. Your customer help desk and internal task closure rates will soar.

Free live training with a real person

Reach out to our support team and receive FREE one-one-one onboarding and support from real people. Our staff will assist you in configuring your help desk and provide you with free in person training via "video conference and screen share" to help get you started. We believe in customer service and quality products. Let us show you!

Increase Productivity
Increase Productivity

Increase your staff's productivity with tickets for each task. Maintain clearer ticket and issue visibility. Automatically assign tickets to groups or specific staff members. Prioritize the order of task completion.

Simplicity
Simplicity

Create and Manage tasks using email or the web interface. Increase task visibility on desktop and mobile devices. Keep your staff productive no matter what device they are using without requiring mobile applications.

Drive Satisfaction
Drive Satisfaction

Prioritize issues, increase closure rates and overall productivity. Organically introduce results driven satisfaction across your organization. Positively impact customer service, staff member, manager and stakeholder performance

Click here to compare plan features

"Tikit.Info makes every employee more productive for the price of lunch."

Discovery

Forever Free. Create and manage tickets using email or the dashboard. Up to 25 users. Assign and resolve tickets, Set priority and status.


FREE

As an added bonus receive access to all Premier and Executive features for 15 days. No credit card required.

Premier

Automated assignment, products and groups, custom theme and branding, knowlege base, undo, smart ticket filters, share tickets, todo lists, bulk actions, and much more.

FREE Trial

After 15 Day FREE Trial as low as $15 per agent per month if you sign up for 6 months. Cancel anytime.

Executive

Everything in Premier plus your domain name with SSL, video conferencing and additional features to boost image and productivity.


FREE Trial

After 15 Day FREE Trial as low as $20 per agent per month if you sign up for 6 months. Cancel anytime.

How does it benefit your organization?

The comprehensive customer service help desk and ticket system for internal and external tickets manages all of your task assignments. The ticket system provides an effective platform for tracking and resolving internal and external tasks and issues that directly impact productivity and satisfaction within and related to your organization. Customers receive answers to their questions and have their issues resolved faster. Internal staff members and agents have visibility into their task assignment, work load and tasks priority with the resources and information required to complete their tasks quickly.

Customer Help Desk
Customer Help Desk

Customer and staff can submit help desk issues, associate issues with a product or business unit and assign to staff members for resolution.

Internal and External Task Assignment
Internal and External Task Assignment

Track and resolve any issue with both customer facing and internal task assignment and issue tracking.

Better Management
Better Management

Use for tracking any type of task, issue or work assignment, define dependencies, collaborate with customers, staff and third parties.

More Features, Costs Less

More Features, Costs Less

Stop over paying for feature bundles because your team requires standard functionality like multiple groups or products, custom roles, round robin ticket assignment, linked and child tickets, custom domain name and SSL certificates. Our ticket system offers premium features with our standard subscription levels.

Integrated Video Conferencing

Integrated video conferencing increases your teams productivity through collaboration. Create one-on-one or group conferences, invite customers, schedule calls and share conference links. Integration with FREE and paid video conferencing providers is available.
Integrated Video Conferencing
Better Workflow

Better Workflow

Automatically assign tickets to specific users, groups or round robin. Add tickets to staff to-do lists and assign ticket precedence. Create child tickets, linked tickets. Even create internal tickets and assign them to consumer facing or non-consumer facing staff. Increase your teams productivity and simplify both customer service and internal task assignment.

Solve Problems

Packed full of features that will aid you in providing better Customer Service and organizing your internal task assignment. We originally designed our ticket system to improve our own customer service levels and increase our team member's productivity while making it easier for our customers to do business with us. Now your company can have the same benefits and productivity increases when you implement your help desk. Each feature of the ticket system is designed to solve specific problems in the real world.
Solve Problems
Free Training with Live Support Agent

Free Training with Live Support Agent

We are currently offering free one on one training for new customers with a live customer agent. For a limited time you can video conference with a live customer service agent and learn how our help desk and ticket system will make your organization more productive. During the training session you are free to ask questions and concentrate on specific areas you need help with.

Data migration

Switch from Freshdesk and import your data using the import tool located in the administration panel. Better yet, contact our staff and have us do it for you free of charge! Do not delay, find how we can migrate all of your historical data into our ticket system and help desk. After importing you can even view and edit historical tickets using the old ticket numbers!
Data migration


Important Features That Increase Productivity

Jam packed with features that make your team more efficient and effective, increasing your team's productivity and allowing them to accomplish more tasks, track issues better and make your organization become easier to do business with.